Change-Management-Foundation Test Questions - Latest Change-Management-Foundation Dumps Questions

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APMG-International Change Management Foundation Exam Sample Questions (Q49-Q54):

NEW QUESTION # 49
Which skill is MOST relevant to helping people through the change curve?

A. Active listening
B. Decision making
C. Time management
D. Negotiation

Answer: A

Explanation:
Comprehensive and Detailed In-Depth Explanation:
Helping individuals navigate the change curve requires understanding and addressing their emotional responses, as outlined in the APMG Change Management Foundation. Active listening (Option D) is the most relevant skill, as it involves empathetically hearing concerns, validating feelings, and providing support- crucial for guiding people through stages like frustration or depression. Time management (A) aids planning, Negotiation (B) resolves conflicts, and Decision making (C) sets direction, but none directly address the emotional support needed for the change curve as effectively as active listening.

NEW QUESTION # 50
Which action, taken as part of the four-step emergent change process, addresses the currentconsequences of the change not yet being a reality?

A. Create a vision statement that captures the desired future state
B. Identify what people are experiencing once the chances are complete
C. Develop a route-map for implementing the required changes
D. Capture what people are experiencing in the present state

Answer: D

Explanation:
Explanation
The four-step emergent change process is a tool to facilitate change that emerges from within an organization, rather than being imposed from outside. The four steps are:
* Capture what people are experiencing in the present state
* Identify what people are experiencing once the changes are complete
* Create a vision statement that captures the desired future state
* Develop a route-map for implementing the required changes
Therefore, the action that addresses the current consequences of the change not yet being a reality is to capture what people are experiencing in the present state. References:
https://apmg-international.com/sites/default/files/Change%20Management%20Foundation%20Sample%20Paper (page 11)

NEW QUESTION # 51
According to Glaser and Glaser, which element of team effectives enables team members to help each other address challenges?

A. Team operating processes
B. Team mission, planning and goal setting.
C. Team roles
D. Team inter-personal relationships

Answer: D

Explanation:
Explanation
According to Glaser and Glaser, team effectiveness is influenced by four elements: team mission, planning and goal setting; team roles; team operating processes; and team inter-personal relationships. Team inter-personal relationships refer to the quality of communication, trust, respect, and collaboration among team members.
This element enables team members to help each other address challenges, as well as share feedback, ideas, and emotions. References:
https://apmg-international.com/sites/default/files/Change%20Management%20Foundation%20Sample%20Paper (page 11)

NEW QUESTION # 52
Which statement describes an advantage of using storylelling to engage people's hearts and mind more fully when communicating change?

A. Stories primarily engage rational thought so people logically work out what to do
B. Stories engage people with the challenges ahead and how can be overcome
C. Stories engage people by providing detailed plans and timescales for change
D. Stories entertain and help people relax, so they can be more positive about the change

Answer: B

Explanation:
Explanation
Storytelling is a technique to communicate change in a way that engages people's hearts and minds more fully.
Stories can convey the vision, purpose, and benefits of the change, as well as the challenges ahead and how they can be overcome. Stories can also inspire, motivate, and persuade people to support and participate in the change. Therefore, option C is the best example of an advantage of using storytelling to communicate change.
The other options are not advantages, as they either do not reflect the purpose of storytelling or do not engage people's hearts and minds. References:
https://apmg-international.com/sites/default/files/Change%20Management%20Foundation%20Sample%20Paper (page 11)

NEW QUESTION # 53
What stage immediately follows the reflective observation' stage, described in Kolb's learning cycle?

A. Concrete experience
B. Practical experimentation
C. Abstract conceptualization
D. No other stage follows reflective observation

Answer: C

Explanation:
Explanation
Kolb's learning cycle is a model that describes how people learn from experience. The model consists of four stages: concrete experience, reflective observation, abstract conceptualization, and active experimentation.
Concrete experience is when people have a direct involvement in a situation or activity. Reflective observation is when people review and reflect on what they have done and observed. Abstract conceptualization is when people draw conclusions and form generalizations from their reflections. Active experimentation is when people apply their learning to new situations or modify their behavior accordingly. Therefore, the stage that immediately follows the reflective observation stage is abstract conceptualization. References:
https://apmg-international.com/sites/default/files/Change%20Management%20Foundation%20Sample%20Paper (page 11)

NEW QUESTION # 54
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